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Orders
Below are some of are common questions about orders
Can I choose my brownie or cookie flavours?
Yes.
Our Single Flavour Boxes allow you to choose one of our signature flavours to
enjoy throughout the box.
If you'd prefer a variety, our Signature Collection Boxes include a carefully
selected assortment of our signature flavours.
Can I send my order directly to someone as a gift?
Absolutely.
Simply enter the recipient's delivery address during checkout, and we'll send
your gift directly to them.
If you'd like to make it even more personal, you can also add a personalised
gift message for £1, which will be professionally printed and included inside
your gift box.
Will my order include pricing information?
No.
We never include invoices or pricing information inside our gift boxes, making
them perfect for sending directly to friends, family and colleagues.
Can I amend or cancel my order?
If you need to amend or cancel your order, please contact us
as soon as possible.
Once your order has entered production, we may no longer be able to make
changes.
Our Products
Below are some common questions about products
Are your brownies and cookies freshly baked?
Yes.
Every order is freshly baked to order in small batches before being carefully
packaged in our signature gift packaging.
How should I store my brownies and cookies?
Store your bakes in an airtight container in a cool, dry place.
For the best flavour and texture, we recommend enjoying them within five days
of delivery.
Can I warm my brownies or cookies?
Yes.
For an even more indulgent experience, warm your brownie or cookie for a few
seconds in the microwave before enjoying.
Are your products suitable for vegetarians?
Yes. Our brownies and NYC-style cookies are made using
vegetarian-friendly ingredients.
Please refer to the individual product pages for full ingredient and allergen
information.
Are your products Halal?
We carefully select Halal-friendly ingredients wherever
possible.
While Tiana's Desserts is not Halal certified, we are committed to using
Halal-friendly ingredients wherever we can. Full ingredient and allergen
information is available on each product page to help you make an informed
choice.
Delivery
Below are some common questions about delivery
When do you dispatch orders?
We dispatch orders every Monday and Thursday. For full details, including order cut-off times, please visit our Delivery
Information page.
Which delivery service do you use?
All orders are sent using Royal Mail Tracked 24.
Once your order has been dispatched, you'll receive a tracking email so you can
follow its journey.
Do you deliver throughout the UK?
We currently deliver throughout mainland UK.
At this time, we do not offer international delivery.
What if nobody is home when my order arrives?
Royal Mail will follow their usual delivery procedures. If they are unable to deliver your parcel, they may leave it in a safe place, with a neighbour or provide instructions for rearranging delivery, depending on the
options available.
Allergens
Below are some common questions about allergens
Which allergens do your products contain?
Our brownies and cookies contain wheat (gluten), milk, eggs
and soya.
Some products also contain hazelnuts.
Please refer to each product page for full allergen information before
ordering.
Are your products suitable for customers with nut allergies?
Our kitchen handles nuts and peanuts.
For this reason, we cannot guarantee that any of our products are free from
traces of nuts or peanuts.
Still Need Help?
If you can't find the answer you're looking for, we'd be
delighted to help.
Please visit our Contact page and we'll get back to you as soon as
possible.