Refund policy

Our Commitment to Quality

At Tiana's Desserts, every order is freshly baked to order, carefully packaged and thoroughly checked before it leaves our kitchen.

We take great pride in the quality of our products and want every customer to enjoy their order with confidence.

Returns

As our brownies and NYC-style cookies are freshly baked, perishable food products, we are unable to accept returns unless your order is faulty, damaged or incorrect.

If you believe there is a problem with your order, please contact us as soon as possible and we'll be happy to help.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please contact us within 24 hours of delivery so we can investigate and resolve the issue as quickly as possible.

To help us investigate, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Once we've reviewed the information, we'll work with you to provide an appropriate resolution.

Refunds

Where a refund is appropriate, it will be processed back to your original payment method.

Please note that it may take several working days for your payment provider to process the refund.

Delivery Delays

While delivery times are the responsibility of Royal Mail once your parcel has been dispatched, we'll always do our best to support you if any issues arise.

If your parcel appears to be delayed, please contact us and we'll do our best to help.

Allergies and Dietary Requirements

Our products are prepared in a kitchen that handles nuts and peanuts.

Although we take great care during preparation, we cannot guarantee that any product is completely free from traces of allergens.

Customers are responsible for checking the ingredient and allergen information provided before placing an order.

Need Help?

If you have any questions about your order or this policy, we'd be delighted to help.

Please visit our Contact page and we'll respond as soon as possible.